Refund
Policy

This Refund Policy ("Policy") describes the terms and conditions under which SignupGuard Intelligence Systems ("SignupGuard," "we," "us," or "our") provides refunds for our subscription services. This Policy applies to all purchases made through our website at signupguard.io and is part of our Terms of Service.

We want you to be fully satisfied with your purchase. If our Service does not meet your expectations, we are committed to making it right through our straightforward refund process. Please read this Policy carefully to understand your rights regarding refunds and cancellations.

1. 14-Day Money-Back Guarantee

1.1 Guarantee Coverage

All new paid subscription plans (monthly and annual) come with a 14-day money-back guarantee. If you are not satisfied with our Service for any reason within the first 14 calendar days from the date of your initial paid subscription purchase, you may request a full refund of the subscription fee paid.

1.2 Eligibility

The 14-day money-back guarantee applies if:

• You are a first-time subscriber to a paid SignupGuard plan
• Your refund request is submitted within 14 calendar days from the date of your initial purchase
• The subscription was purchased directly through our website (not through a reseller or third-party marketplace)

1.3 What's Included

If your refund request is approved under the 14-day money-back guarantee, you will receive a full refund of the subscription fee you paid. This includes the full amount of any monthly or annual plan fee. The refund will be processed to the original payment method used for the purchase.

2. Refund Eligibility Beyond the 14-Day Guarantee

2.1 Pro-Rated Refunds

After the 14-day money-back guarantee period has expired, we generally do not provide refunds for partially used billing periods. However, we may consider pro-rated refunds or credits on a case-by-case basis in the following situations:

• Service Outage: If we experience a significant and prolonged service outage that materially impacts your ability to use the Service, and the outage exceeds the downtime allowance specified in your Service Level Agreement (SLA).
• Billing Errors: If you were charged incorrectly due to a billing system error, duplicate charge, or unauthorized charge. We will correct the error and refund any overcharged amount.
• Material Service Changes: If we make material changes to the Service that significantly reduce the functionality you subscribed for, and you cancel within 30 days of such changes.

2.2 Annual Subscriptions

For annual subscriptions, the 14-day money-back guarantee applies from the initial purchase date. After the 14-day period, annual subscriptions are generally non-refundable. However, you may request a pro-rated refund for the unused portion of your annual subscription if:

• We have materially breached our Terms of Service or SLA commitments
• We discontinue a material feature of the Service without providing a reasonable alternative
• There are exceptional circumstances, reviewed on a case-by-case basis

2.3 Non-Refundable Items

The following are not eligible for refunds:

• Subscription renewals after the 14-day guarantee period (the subscription can be cancelled to prevent future charges)
• Fees for services already rendered and consumed
• Accounts terminated for violation of our Terms of Service or Acceptable Use Policy
• Refund requests submitted more than 90 days after the original charge

3. How to Request a Refund

3.1 Submitting a Refund Request

To request a refund, please follow these steps:

1. Contact Us: Send an email to [email protected] or [email protected] with the subject line "Refund Request."
2. Include Your Details: In your email, please include:
   • Your account email address
   • The date of purchase
   • Your subscription plan name
   • The reason for your refund request (optional, but helpful for us to improve)
   • Your transaction ID or invoice number (if available)
3. Confirmation: We will acknowledge receipt of your refund request within 1 business day and provide an estimated timeline for processing.

3.2 Review Process

For refund requests within the 14-day money-back guarantee period, we process refunds promptly with no questions asked. For refund requests outside the guarantee period, our billing team will review your request and may contact you for additional information. We strive to make a determination within 5 business days.

3.3 Processing Time

Once a refund is approved:

• Credit/Debit Cards: Refunds are processed within 5-10 business days. The exact timing depends on your card issuer.
• Bank Transfers: Refunds may take 10-15 business days to appear in your account.
• Other Payment Methods: Refund timing varies by payment method. We will inform you of the expected timeline when your refund is approved.

All refunds are issued to the original payment method used for the purchase. We cannot issue refunds to a different payment method.

4. Cancellation Policy

4.1 How to Cancel

You can cancel your subscription at any time through one of the following methods:

• Dashboard: Log in to your account and navigate to Settings > Billing > Cancel Subscription.
• Email: Send a cancellation request to [email protected] or [email protected].

4.2 Effect of Cancellation

When you cancel your subscription:

• Your subscription will remain active until the end of the current billing period. You will continue to have full access to your plan features until then.
• You will not be charged for any subsequent billing periods after cancellation.
• No partial refund will be issued for the remaining days in the current billing period (unless you are within the 14-day money-back guarantee period).
• After the billing period ends, your account will be downgraded to the free tier (if available) or deactivated.
• Your data will be retained for 30 days after account deactivation, after which it may be permanently deleted.

4.3 Reactivation

If you cancel your subscription and later wish to reactivate it, you can do so at any time by logging into your account and selecting a new plan. Please note that pricing and available plans may have changed since your cancellation. Previous data may not be available if the 30-day retention period has expired.

5. Subscription Upgrades and Downgrades

5.1 Upgrades

If you upgrade your subscription to a higher-tier plan, the price difference will be pro-rated for the remainder of your current billing period. The new plan rate will apply at the next billing cycle. Upgrades take effect immediately.

5.2 Downgrades

If you downgrade your subscription to a lower-tier plan, the change will take effect at the beginning of your next billing period. You will retain access to your current plan features until the end of the current billing period. No refund or credit is provided for the difference between the current and new plan during the current billing period.

6. Chargebacks and Payment Disputes

We encourage you to contact us directly at [email protected] before initiating a chargeback or payment dispute with your bank or credit card company. We are committed to resolving billing issues promptly and fairly.

If a chargeback or payment dispute is filed, we reserve the right to suspend your account until the dispute is resolved. Filing a chargeback for a legitimate charge (one that was authorized and for services that were provided) may result in account termination and may affect your ability to use our Service in the future.

We will cooperate fully with our payment processor(s) to resolve any disputes. If a chargeback is reversed in our favor, we may charge a reasonable administrative fee to cover the costs incurred in responding to the dispute.

7. Free Trials and Promotional Offers

If we offer a free trial period, you will have access to specified features of the Service for the duration of the trial at no charge. At the end of the free trial, your subscription will automatically convert to a paid subscription unless you cancel before the trial period ends.

You will be notified before the trial expires and before any charges are made. If you are charged after a free trial and did not intend to subscribe, please contact us within 14 days of the charge for a full refund under our money-back guarantee.

Promotional discounts, coupons, and special offers are subject to their own terms and conditions. Refunds for promotional purchases will be calculated based on the actual amount paid, not the full retail price.

8. Currency, Taxes, and Exchange Rates

All prices and refunds are denominated in United States Dollars (USD) unless otherwise specified. Refunds will be issued in the same currency as the original purchase.

If your original payment involved currency conversion by your bank or payment provider, the refund amount you receive may differ from the original charge amount due to fluctuations in exchange rates. SignupGuard is not responsible for any exchange rate differences, currency conversion fees, or bank fees that may be applied to your refund.

Tax refunds will be handled in accordance with applicable tax laws. If you paid applicable taxes (e.g., VAT, GST, sales tax) as part of your subscription, those taxes will be included in your refund.

9. Exceptions and Special Circumstances

We understand that exceptional circumstances may arise. If you believe your situation warrants special consideration for a refund outside the terms described above, please contact us at [email protected]. We will review each request on its merits and may, at our sole discretion, offer a refund, partial refund, or account credit.

Examples of special circumstances that may be considered include, but are not limited to:

• Medical or personal emergencies that prevented you from cancelling
• Unauthorized access to your account resulting in unwanted charges
• Technical issues on our end that prevented you from using the Service
• Death or incapacity of the account holder

10. Changes to This Refund Policy

We may update this Refund Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page. Changes will not apply retroactively to purchases made before the policy change. If we make material changes that reduce your refund rights, we will provide at least 30 days' notice via email. The refund terms in effect at the time of your purchase will apply to that purchase.

11. Governing Law

This Refund Policy is governed by the same governing law provisions set forth in our Terms of Service. Nothing in this Policy affects your statutory rights as a consumer under applicable consumer protection laws. If any provision of this Policy conflicts with mandatory consumer protection laws in your jurisdiction, the mandatory law shall prevail.

12. Contact Us

If you have any questions about this Refund Policy, need to request a refund, or want to discuss your billing, please contact us:

We aim to respond to all billing and refund inquiries within 1 business day. We are committed to treating all refund requests fairly and resolving them as quickly as possible.