Terms of
Service

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("you," "your," "Customer," or "User") and SignupGuard Intelligence Systems ("SignupGuard," "we," "us," or "our"), governing your access to and use of the SignupGuard website at signupguard.io, our API platform, dashboard, documentation, and all related services (collectively, the "Service").

Please read these Terms carefully before using our Service. By creating an account, accessing our API, subscribing to a plan, or otherwise using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, Cookie Policy, and Refund Policy, which are incorporated herein by reference.

If you do not agree to these Terms, you must not use our Service. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

1. Definitions

• "Account" means the user account you create to access and use the Service.
• "API" means the SignupGuard application programming interface, including all endpoints, documentation, and SDKs.
• "API Key" means the unique authentication credential issued to you for accessing the API.
• "Content" means all data, text, information, and materials available through the Service.
• "Customer Data" means any data, including email addresses and IP addresses, that you submit to the Service for processing.
• "Subscription Plan" means the specific tier of service you subscribe to, as described on our pricing page.
• "Service Level Agreement" or "SLA" means our uptime and performance commitments as specified for your Subscription Plan.

2. Account Registration and Security

2.1 Eligibility

You must be at least 18 years of age and have the legal capacity to enter into a binding agreement to use the Service. By using the Service, you represent and warrant that you meet these requirements. The Service is intended for business and commercial use.

2.2 Account Creation

To access certain features of the Service, you must create an Account by providing accurate, current, and complete information. You agree to update your information promptly to keep it accurate and current. Providing false or misleading information may result in immediate termination of your Account.

2.3 Account Security

You are responsible for maintaining the confidentiality of your Account credentials and API Keys. You agree to: (a) keep your password and API Keys secure and confidential; (b) not share your Account or API Keys with any unauthorized person; (c) notify us immediately of any unauthorized use of your Account or any security breach; and (d) accept responsibility for all activities that occur under your Account. We will not be liable for any loss or damage arising from your failure to protect your Account credentials.

3. Service Description

SignupGuard provides an enterprise-grade risk scoring API that helps businesses detect and prevent fake signups, trial abuse, disposable email usage, and high-risk IP activity. Our Service includes:

• Email Risk Scoring: Real-time assessment of email addresses to detect disposable, temporary, and high-risk email providers.
• IP Risk Analysis: Evaluation of IP addresses to identify VPNs, proxies, Tor exit nodes, data centers, and other high-risk sources.
• Fraud Detection: Comprehensive risk scoring that combines multiple signals to assess the likelihood of fraudulent activity.
• Dashboard and Analytics: A web-based dashboard for monitoring API usage, reviewing analytics, and managing your account.
• API Documentation: Comprehensive documentation, SDKs, and integration guides.

The Service is provided on a subscription basis. Features, rate limits, and capabilities vary by Subscription Plan. We reserve the right to modify, update, or discontinue features of the Service at any time, with reasonable notice to affected customers.

4. Subscription Plans, Fees, and Payment

4.1 Subscription Plans

We offer various Subscription Plans with different features, API call limits, and pricing. The details of each plan are described on our pricing page. We may also offer a free tier or trial period with limited features. Free tiers and trials are subject to the same Terms, unless otherwise specified.

4.2 Fees and Billing

Subscription fees are billed in advance on a monthly or annual basis, depending on your selected billing cycle. All fees are quoted in United States Dollars (USD) unless otherwise specified. You agree to pay all fees associated with your Subscription Plan. Fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you are responsible for payment of all such amounts.

4.3 Payment Processing

Payments are processed through our third-party payment processor(s), including but not limited to Stripe, Inc. By providing your payment information, you authorize us and our payment processor(s) to charge your designated payment method for all fees incurred. You represent and warrant that you are authorized to use the payment method you provide. All payment processing is subject to the terms and privacy policies of our payment processor(s).

4.4 Automatic Renewal

Your subscription will automatically renew at the end of each billing period (monthly or annually) unless you cancel before the renewal date. We will charge the payment method on file for the renewal. You may cancel your subscription at any time through your Account dashboard or by contacting us at [email protected]. Cancellation will take effect at the end of the current billing period, and you will retain access to the Service until then.

4.5 Price Changes

We reserve the right to change our subscription fees at any time. We will provide at least 30 days' prior written notice of any fee increase via email to the address associated with your Account. The new fees will apply at the start of your next billing cycle following the notice period. If you do not agree to the new fees, you may cancel your subscription before the new fees take effect.

4.6 Failed Payments

If a payment fails, we will attempt to charge your payment method again. If payment continues to fail, we may suspend or terminate your access to the Service. We will notify you via email of any payment failures and give you a reasonable period to update your payment information before suspending your account.

4.7 Refunds

We offer a 14-day money-back guarantee on all paid subscription plans. For complete details on our refund process, eligibility, and procedures, please refer to our Refund Policy.

5. Acceptable Use Policy

You agree to use the Service only for lawful purposes and in compliance with these Terms. You agree not to:

• Use the Service in violation of any applicable local, state, national, or international law or regulation
• Use the Service to discriminate against individuals based on race, ethnicity, religion, gender, sexual orientation, disability, or any other protected characteristic
• Attempt to gain unauthorized access to the Service, other accounts, computer systems, or networks connected to the Service
• Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code of the Service
• Use the Service to transmit any viruses, malware, or other harmful code
• Interfere with or disrupt the Service or the servers and networks used to provide the Service
• Exceed the rate limits or API call quotas of your Subscription Plan without authorization
• Share, resell, sublicense, or distribute your API Key or access credentials to unauthorized third parties
• Use the Service to build a competing product or service
• Scrape, crawl, or use automated means to access the Service except through our API as documented
• Use the Service for any purpose that is harmful, fraudulent, deceptive, threatening, harassing, defamatory, obscene, or otherwise objectionable
• Misrepresent your identity or affiliation with any person or organization

We reserve the right to investigate and take appropriate action against any violations of this Acceptable Use Policy, including but not limited to suspending or terminating your Account, reporting violations to law enforcement, and pursuing legal remedies.

6. API Terms of Use

6.1 API Access

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the API in accordance with our documentation and the terms of your Subscription Plan.

6.2 Rate Limits

Each Subscription Plan includes specific rate limits and API call quotas. You agree to comply with the rate limits associated with your plan. If you exceed your rate limits, additional API calls may be throttled, queued, or rejected. Persistent or intentional exceeding of rate limits may result in suspension of your Account.

6.3 API Availability

We strive to maintain high availability of the API. For enterprise customers, we provide a Service Level Agreement (SLA) with specific uptime commitments. While we aim for 99.99% uptime, we do not guarantee uninterrupted or error-free operation. Scheduled maintenance windows will be communicated in advance when possible.

6.4 API Changes

We may update, modify, or deprecate API endpoints and features. We will make reasonable efforts to provide advance notice of breaking changes and maintain backward compatibility where feasible. We will communicate significant API changes via email and/or our documentation.

7. Intellectual Property Rights

7.1 Our Intellectual Property

The Service, including all content, features, functionality, software, code, algorithms, designs, trademarks, logos, and documentation, is owned by SignupGuard Intelligence Systems and is protected by copyright, trademark, patent, trade secret, and other intellectual property laws. Nothing in these Terms grants you any right, title, or interest in the Service, except the limited license expressly set forth herein.

7.2 Your Data

You retain all rights, title, and interest in the Customer Data you submit to the Service. By submitting Customer Data, you grant us a limited, non-exclusive license to process, store, and use the Customer Data solely for the purpose of providing the Service to you and improving our fraud detection capabilities. We will not use your Customer Data for any other purpose without your explicit consent.

7.3 Feedback

If you provide us with any feedback, suggestions, or ideas about the Service ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate such Feedback into our Service without any obligation to you.

8. Data Processing and Privacy

Our collection, use, and protection of your personal information is governed by our Privacy Policy. By using the Service, you consent to our data practices as described in the Privacy Policy.

Where we process Customer Data on your behalf, we act as a data processor (as defined by GDPR) and you act as the data controller. You are responsible for ensuring that you have the appropriate legal basis to submit Customer Data to the Service and that you comply with all applicable data protection laws in connection with your use of the Service.

9. Confidentiality

Each party agrees to keep confidential all non-public information disclosed by the other party that is designated as confidential or that reasonably should be understood to be confidential ("Confidential Information"). Confidential Information includes, but is not limited to, API Keys, business plans, technical data, product plans, and customer lists. The receiving party agrees to: (a) not disclose Confidential Information to any third party without the disclosing party's prior written consent; (b) use Confidential Information only for the purposes of performing obligations under these Terms; and (c) protect Confidential Information using the same degree of care it uses to protect its own confidential information, but in no event less than reasonable care.

10. Warranties and Disclaimers

10.1 Our Warranty

We warrant that: (a) the Service will perform substantially in accordance with our documentation; (b) we will provide the Service with reasonable care and skill; and (c) we have the right to provide the Service to you.

10.2 Disclaimer

EXCEPT AS EXPRESSLY SET FORTH ABOVE, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, COMPLETELY SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY RISK SCORES, FRAUD ASSESSMENTS, OR OTHER RESULTS PROVIDED BY THE SERVICE. YOU ACKNOWLEDGE THAT THE SERVICE PROVIDES RISK ASSESSMENTS BASED ON AVAILABLE DATA AND ALGORITHMS, AND THAT NO FRAUD DETECTION SYSTEM IS 100% ACCURATE.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SIGNUPGUARD, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, DATA, USE, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH: (A) YOUR USE OR INABILITY TO USE THE SERVICE; (B) ANY UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA; (C) ANY THIRD-PARTY CONDUCT ON THE SERVICE; (D) ANY CONTENT OBTAINED FROM THE SERVICE; OR (E) ANY OTHER MATTER RELATING TO THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNTS YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED UNITED STATES DOLLARS (USD $100.00).

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

12. Indemnification

You agree to indemnify, defend, and hold harmless SignupGuard Intelligence Systems, its directors, officers, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising from or relating to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any rights of a third party; (d) your Customer Data; or (e) any dispute between you and a third party arising out of your use of the Service.

13. Termination

13.1 Termination by You

You may terminate your Account and cancel your subscription at any time through your Account dashboard or by contacting us at [email protected]. Upon cancellation, your subscription will remain active until the end of the current billing period, after which your access to paid features will be terminated. You will not be charged for subsequent billing periods.

13.2 Termination by Us

We may suspend or terminate your Account and access to the Service immediately, without prior notice or liability, if: (a) you breach any provision of these Terms; (b) you fail to pay applicable fees; (c) we are required to do so by law; (d) we reasonably believe your conduct is harmful to other users, third parties, or us; or (e) your Account has been inactive for more than 12 consecutive months.

13.3 Effect of Termination

Upon termination: (a) your license to use the Service immediately ceases; (b) your API Keys will be deactivated; (c) you must cease all use of the Service; and (d) we may delete your Account data after a reasonable retention period (typically 30 days), unless we are required by law to retain it. Sections that by their nature should survive termination shall survive, including but not limited to: intellectual property provisions, warranty disclaimers, limitation of liability, indemnification, and dispute resolution.

14. Dispute Resolution

14.1 Informal Resolution

Before filing any formal legal proceeding, you agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Service ("Dispute") informally by contacting us at [email protected]. We will attempt to resolve the Dispute informally within 30 days.

14.2 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which SignupGuard Intelligence Systems is established, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms shall be brought exclusively in the courts of that jurisdiction, and you hereby consent to the personal jurisdiction and venue therein.

14.3 Class Action Waiver

To the fullest extent permitted by applicable law, you agree that any Dispute shall be resolved on an individual basis and not as a class action, consolidated action, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration.

15. General Provisions

15.1 Entire Agreement

These Terms, together with the Privacy Policy, Cookie Policy, and Refund Policy, constitute the entire agreement between you and SignupGuard regarding the Service and supersede all prior and contemporaneous agreements, proposals, or representations, written or oral, concerning the subject matter herein.

15.2 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving its original intent.

15.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of SignupGuard.

15.4 Assignment

You may not assign or transfer these Terms or your rights under these Terms, in whole or in part, without our prior written consent. We may assign these Terms at any time without your consent in connection with a merger, acquisition, corporate restructuring, or sale of all or substantially all of our assets.

15.5 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, epidemics, pandemics, government actions, power failures, internet or telecommunications failures, or third-party service provider failures.

15.6 Notices

All notices under these Terms shall be in writing and shall be deemed given when: (a) delivered personally; (b) sent by confirmed email; or (c) posted on our website. Notices to you will be sent to the email address associated with your Account. Notices to us should be sent to [email protected].

16. Changes to These Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will: (a) update the "Last updated" date at the top of this page; (b) notify you via email at least 30 days before the changes take effect; and (c) post a notice on our website. Your continued use of the Service after the revised Terms become effective constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Service and cancel your subscription.

17. Contact Us

If you have any questions, concerns, or feedback about these Terms of Service, please contact us: